Customer Care
Returns & Refunds
If something is wrong with the piece that arrives at your door, contact us and we will work through it with you.
Damaged or Incorrect Orders
After the issue is reviewed, the appropriate resolution may include a replacement or refund.
Returns
Returns are accepted only in limited circumstances and must be approved before anything is mailed back. Approved items must be returned in their original condition without damage or use after delivery.
Please contact us before sending a return. Unauthorized returns may not be accepted.
Natural Slate Variations
Natural differences in texture, edge shape, mineral pattern, thickness and surface appearance are expected and are not considered defects. Those variations are part of the character of genuine slate.
Custom or Personalized Work
Custom or personalized pieces are non-returnable unless they arrive damaged or Crafted Runes Studio made an error.
Shipping Costs
Original shipping charges, when applicable, are generally non-refundable unless the return is caused by our error or shipping damage. For other approved returns, the customer may be responsible for return shipping.
Refunds & Exchanges
Approved refunds are returned to the original payment method after the returned item is received and inspected. Your bank or card provider may require additional time to post the refund.
Exchanges are handled case by case because each engraving is individually produced.
Before Sending Anything Back
Contact Crafted Runes Studio first so we can review the situation with you.