Frequently Asked Questions

Crafted Runes Studio primarily focuses on original artwork created in the studio’s signature style. Limited custom commissions may occasionally be accepted depending on availability.

Yes. Every engraving is created on genuine natural slate, and no two pieces of slate are exactly alike.

Differences in texture, edges and mineral patterns are normal characteristics of the material and give every finished piece individual character.

The artwork is permanently laser engraved into the surface of the slate. It is not printed, painted or applied as a decal.

Under normal indoor display conditions, the engraving is intended to last for many years. The artwork becomes part of the stone itself and requires very little maintenance.

Yes. Natural slate varies from piece to piece, and phone or monitor screens can also display contrast and appearance somewhat differently.

These variations are normal and are part of what makes each finished piece distinct.

Dust the piece with a soft microfiber cloth. If needed, wipe gently with a slightly damp cloth and dry it immediately. Avoid abrasive cleaners and harsh chemicals.

For more information, visit the Care & Display Guide .

Display recommendations vary by product. Please refer to the individual product description for the recommended display method for that piece.

Most orders are prepared and shipped within 3–5 business days. Tracking information is sent when your order ships.

See the Shipping Policy for complete details.

We currently ship to U.S. addresses supported at checkout. International shipping is not available at this time.

Contact us within 72 hours of delivery and include clear photographs of the artwork, packaging and shipping box. We will review the issue with you.

Because every piece is individually prepared, returns are accepted only in limited circumstances.

Please review the Returns & Refund Policy for complete details before sending anything back.