Returns & Refund Policy
Last Updated: July 2026
At Crafted Runes Studio, every piece is individually engraved and carefully prepared using genuine natural slate. Because each item is created with attention to craftsmanship and the natural character of the material, our return policy differs from that of mass-produced products.
Our goal is always to ensure you receive artwork you are proud to display.
Damaged or Incorrect Orders
If your order arrives damaged during shipping or you receive the wrong item, please contact us within 72 hours of delivery.
To help us evaluate the issue, please include:
- Your order number
- Photos of the artwork
- Photos of the shipping box
- Photos of all packaging materials
- A brief description of the problem
Once reviewed, we will work with you to provide the most appropriate resolution, which may include a replacement or a refund.
Returns
Because each piece is individually prepared and natural slate is unique, returns are accepted only in limited circumstances.
Items must:
- Be returned in their original condition.
- Show no signs of use or damage after delivery.
- Be approved by Crafted Runes Studio before being returned.
Unauthorized returns may not be accepted.
Natural Slate Variations
Every piece of genuine slate is unique.
Differences in texture, edge shape, mineral patterns, and natural color variations are expected characteristics of the material and are not considered defects.
Because of this, these natural variations are not eligible for return or refund.
Custom or Personalized Work
Custom, personalized, or commissioned artwork is non-returnable unless it arrives damaged or an error was made by Crafted Runes Studio.
Shipping Costs
Original shipping charges are generally non-refundable unless the return is the result of our error or shipping damage.
If a return is approved for reasons other than damage or an incorrect item, the customer may be responsible for return shipping costs.
Refunds
Once an approved return has been received and inspected, refunds will be processed to the original payment method.
Please allow several business days for your financial institution to post the refund to your account.
Exchanges
Because every engraving is individually produced, exchanges are handled on a case-by-case basis.
If your situation qualifies, we’ll work with you to determine the best solution.
Questions?
If you have any questions about this policy, please contact us before placing your order.
Email: info@craftedrunesstudio.com
Thank you for supporting independent craftsmanship.